Bounce House Make Ya Jump FAQs
Do we deliver and setup?
YES- we will deliver and set up each inflatable rental and ensure that it is clean and in good working
condition before your party starts and come back to take it down after the party is over. Set up normally
takes about 15-30 minutes per piece and take down is about the same.
What kind of power is required?
We can plug into a standard 110 household outlet. Please note that some units do require multiple
outlets, you will want to ask how many outlets your rental requires. We will supply the extension cord,
and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the Inflatable
equipment should be no more than 100ft from that outlet. If you would like to set up at a park or place
without an electrical outlet within 100ft, let us know when placing your order and we can arrange to use
a generator for an additional charge.
What kind of surface can the inflatables be placed on?
What type of surface can the Inflatables be placed on?
The safest surface is a level grassy area. However, we can set up on concrete and asphalt. We will not
set up on gravel or sand! Please specify when ordering which surface, we will be setting up on and we
will make sure we utilize the proper ground covers and anchors for your event.
How much room do I need to set up and inflatable?
When you call to reserve your rental, we can let you know the dimensions for the inflatable piece you
will be renting and confirm space needed at that time.
How do I reserve my inflatable party?
Call us!! We will reserve your rental equipment or design your custom package. We are happy to answer
any questions you might have.
What if I have a problem during my party?
Problems can happen- but we have a procedure in place to make sure you enjoy every minute of your
rental period. If you experience any difficulties or have any questions while any of our equipment is at
your event, please call the emergency number that is listed on the top of every contract (Given to you at
the time of delivery). This number is in place so we can ensure that everything goes well with your
rental. No refunds or credits will be issued if you have experienced any difficulty and call to notify us
after the fact. No Exceptions!
Are you insured?
Yes. Our business is independently owned and operated. It is a requirement that this business carries a liability insurance policy. Please note: All individuals and companies that rent from Bounce House Make Ya Jump are required to sign a liability waiver prior to set up, contact our office for a copy if needed. We
CANNOT set up our equipment until the liability waiver is signed.
Is there a deposit to reserve the equipment?
Yes, we do require a $50 non-refundable deposit on any order that is less than $500. We require a 50%
non-refundable deposit for any order that is $500 or more. We will need to know the date, time &
location of your event as well as the equipment or package you prefer. We will collect payment (usually
Cash or Card) the day of the party. Please note that we DO NOT accept Personal Checks. Final
confirmation calls are made normally a few days prior to your event. If you wish to pay with a Credit
Card, you may do so at that time. If you have any questions or concerns, PLEASE CHECK WITH US ABOUT THESE TERMS as well as our cancellation policy.
What if I must cancel?
Please give us as much notice as possible– Please note that all deposits are Non-Refundable in the event of any cancellation. They are transferrable to a new rental within a 6-month period. If you know your
new reschedule date, we can make the change immediately if the requested equipment is available. The transferred deposit can be used towards any of our inflatable rentals. All deposits expire and are no
longer usable after 6 months from the date of your canceled party. To transfer the deposit, we must
have notification of your cancellation no later than 5pm the business day prior to your rental. In the
event of cancellation after this, your deposit will be used to cover the delivery/labor cost and no longer
transferrable. Don’t hesitate to call our office if you have any questions or concerns regarding the
cancellation policy.
Safety?
We are always as safe as possible. As with any activity involving small children, an adult should supervise
the activity. This will help to confirm that the few simple rules continue to be followed and that
someone is always there to assist children entering and exiting the inflatables. Most of our equipment is
covered for weather protection (direct sun & light rain) and they have netting to allow for great visibility and air circulation.
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Your children’s safety is our #1 priority, and we will continue to always take extra steps to provide the cleanest equipment for your celebrations.